Identify your grievance
Check if your issue qualifies: delayed delivery, defective product, overcharging, misleading ads, or refund not processed. Under the Consumer Protection Act 2019, you have the right to seek redressal.
AutoComplaint is a Chrome extension for Indian consumers that auto-fills NCH grievance forms using Amazon or Shopify data. No PII leaves your browser.
Whether it's a missing order, a faulty product, or zero customer support, Autocomplaint helps you escalate it the right way.
Takes less than 2 minutes.
Works with Amazon & Shopify. Currently available in India only.
No spam, ever.
Watch how AutoComplaint turns a bad order into a filed National Consumer Helpline complaint in under 60 seconds.
A customer whose order never arrived and whose refund went nowhere opens AutoComplaint, enters the order and merchant details, and the extension fills in the National Consumer Helpline complaint form, covering more than 22 fields, in under 60 seconds. The customer reviews the completed form, submits it on the NCH portal, and receives a complaint reference number to track the grievance. No legal knowledge required.
Want the full walkthrough? Read the step-by-step guide
Features
Stop wrestling with government portals. AutoComplaint handles the tedious parts so you can focus on getting what you deserve.
Automatically pulls order details from Amazon and Shopify. No manual copy-pasting needed.
Auto-fills the ConsumerHelpline complaint form with your order details. You review and submit.
What used to take 30+ minutes of form-filling now takes under 2 minutes.
AutoComplaint fills the forms, you review everything and hit submit. Your complaint, your decision.
Supports Amazon India and Shopify-powered stores, with more platforms coming soon.
A built-in filing guide walks you through each step so you never feel lost on the govt portal.
About
Every year, millions of Indian consumers face issues with online orders: wrong products, delayed deliveries, refunds stuck for months. The government's National Consumer Helpline portal exists to help, but the complaint form is long, confusing, and time-consuming. That's why we built AutoComplaint, a Chrome extension that reads your Amazon & Shopify order details and auto-fills the complaint form, so you can file in minutes instead of hours.
Check if your issue qualifies: delayed delivery, defective product, overcharging, misleading ads, or refund not processed. Under the Consumer Protection Act 2019, you have the right to seek redressal.
You'll need your order ID, purchase date, seller name, and invoice. AutoComplaint reads this directly from Amazon or Shopify. No manual copy-pasting required.
Visit consumerhelpline.gov.in and fill the complaint form. AutoComplaint auto-fills the form fields for you. Just review the details and hit submit.
After filing, you'll receive a Docket Number. If your grievance remains unresolved, you can consider approaching the appropriate Consumer Commission (District Commission up to ₹50 lakh, State Commission above ₹50 lakh and up to ₹2 crore, National Commission above ₹2 crore, based on the value of goods or services paid as consideration).
The Consumer Protection Act, 2019 grants every Indian consumer six fundamental rights:
If any of these rights are violated during an online purchase on Amazon, Flipkart, Myntra, or any Shopify-powered store, you can file a complaint on the National Consumer Helpline portal or call the toll-free number 1800-11-4000. The legal framework is the Consumer Protection Act, 2019 administered by the Department of Consumer Affairs .
Key thresholds for escalation: jurisdiction depends on the value of goods or services paid as consideration. The District Commission handles claims up to ₹50 lakh. The State Commission handles above ₹50 lakh and up to ₹2 crore. The National Commission handles claims above ₹2 crore. Direct commission cases can be filed online via e-Jagriti .
Our story
A well-known D2C fashion brand. Influencer endorsements. Thousands of followers. I trusted the brand and ordered a pair of shoes. I even convinced my sister to buy one too.
Two weeks passed. No update. Customer support kept saying, “Next week.” That “next week” turned into months, and then the brand ghosted me.
When I looked deeper, I realised I wasn’t alone:
Someone suggested, “File a consumer grievance.” That’s when I discovered the real issue. Most consumers don’t know grievance filing exists. And even if they do, the process is tedious, manual, and overwhelming: forms, document uploads, government portals, status tracking.
Shady brands don’t just rely on bad service. They rely on consumer fatigue.
So I built AutoComplaint. AutoComplaint helps you exercise your consumer rights in minutes, not hours. Because accountability shouldn’t require legal knowledge, and consumer protection shouldn’t depend on persistence.
Your order details are read and processed locally in your browser. No personally identifiable information is sent to AutoComplaint servers during a filing session.
AutoComplaint reads your Amazon or Shopify order details and pre-fills more than 22 fields on the National Consumer Helpline form, so filing takes about 60 seconds instead of an hour.
Most consumers never learn that grievance filing exists. We make the Consumer Protection Act, 2019 and the National Consumer Helpline easy to find and easy to use.
If you’ve ever been ghosted by a brand, refused a refund, or stuck without knowing what to do, we’d love to hear your story.
Share your storyPricing
Pay only when you file. No subscriptions, no hidden fees.
File a consumer grievance with ease
Need to file complaints at scale? Get custom pricing and dedicated support.
Contact UsReviews
Reviews posted by users on our official Chrome Web Store listing.
Pooja Naik
Chrome Web Store review · May 8, 2026
"Auto-Complaint is honestly one of the most thoughtful and practical Chrome extensions I have recently come across. Usually, with major online platforms, there is at least some form of customer care or support available. But the real challenge comes with smaller online retailers where there is little to no proper customer support, making it extremely difficult for consumers to even raise a complaint or follow up on a grievance related to refunds, wrong deliveries, delayed processing, or other order issues. This is exactly where Auto-Complaint becomes incredibly useful. Instead of manually navigating government grievance portals and filling in lengthy details like order IDs, transaction references, and retailer information, the extension simplifies everything in just a few clicks. It auto-fetches and populates the relevant information, redirects you to the official complaint portal, and makes the submission process very quick and user-friendly. What makes this tool truly valuable is that it empowers consumers in situations where they otherwise feel stuck or unheard. By directly helping users raise an official grievance with the government platform, it increases the chances of the retailer being held accountable and responding to the issue. A very practical and genuinely helpful tool for online consumers."
Asha k
Chrome Web Store review · Apr 27, 2026
"I shop a lot online and sometimes few brands turn out to be shady. No amount of followups gets your the refund. The last option is to raise grevience with govt. However, the process is lengthy and I tend to give up. Autocomplaint comes in handy , it does your job for you. You do not have to fiigure out what to fill, where to fill. Just enter some details and a complaint is raised in govt's website."
Guides, tips, and insights on consumer rights and automated grievance filing in India.
Government data shows ₹52 crore in refunds across 79,521 grievances between April 2025 and January 2026, with e-commerce the largest share. What NCH can and cannot do.
Read full analysisLearn how docket registration, company responses, status updates, timelines, and escalation work after you submit an NCH grievance.
Read full guideThe full 5-step NCH portal walkthrough plus a 60-second automated alternative. Includes resolution-rate stats and Consumer Protection Act, 2019 references.
Read full guideStep-by-step guide to file an NCH complaint against Amazon for refunds, non-delivery, or defective orders. Plus the 60-second automated alternative.
Read full guideCompare the National Consumer Helpline and Consumer Court side-by-side. Learn when to use each and how AutoComplaint automates NCH filing in 60 seconds.
Read full comparisonInstall the extension, extract your order details, and autofill the official NCH portal. Much faster than manual filing, aligned with the Consumer Protection Act (2019).
Read full guideA side-by-side efficiency comparison: 15 to 20 minutes of manual data entry vs. 60 seconds of agentic automation. See the numbers.
Read full comparisonSocial media posts have no legal weight. Learn how to formalize your complaint and prompt a brand response. Convergence Program companies are expected to respond within 30 days.
Read full guideWhat the law actually requires for a valid grievance, and how AutoComplaint helps you provide relevant transaction and merchant information clearly and consistently. Convergence Program companies are expected to respond within 30 days.
Read full guideNon-delivery ghosting, damaged product refusals, and incomplete shipment loops: know when to stop waiting and start filing under the Consumer Protection Act (2019).
Read full scenariosProduct news
AutoComplaint is now part of the ElevenLabs Startup Grants Programme (October 2026). The grant funds our next milestone: hands-free, voice-guided grievance filing, so you can prepare a National Consumer Helpline complaint without typing through every field. The core extension already reads your Amazon or Shopify order data and autofills the NCH form in under 60 seconds for a one-time fee of ₹99.
ElevenLabs has selected AutoComplaint for its Startup Grants Programme. The grant brings ElevenLabs voice AI into AutoComplaint's roadmap. We are building hands-free features that let you narrate your order issue aloud and have the grievance details structured for you, instead of typing each field manually.
Quick answers to the most common questions about filing consumer grievances in India.
Feedback
Got questions, ideas, or feedback? Drop us a message.
Every Indian consumer deserves a voice. Install AutoComplaint and let it fill the forms. You just review and submit.